Showing posts with label Post office. Show all posts
Showing posts with label Post office. Show all posts

Friday, November 23, 2012

Our Government at Work

I had two encounters today in the span of about 10 minutes with two government entities, and neither one of them was pleasant.  No, I was not pulled over by a police officer for speeding or for any other infraction.  In fact, there were no police involved at all.  Both of the encounters took place in the same transaction, as it were.

First, let me recount an event from earlier in the month.  In a previous post, I had recounted how my autistic son is eligible for SSI benefits.  Since he is living at home, and not paying rent or for his own food, the Social Security Administration determined that he was receiving in kind support from us and reduced his eligible benefit by one third.  In the post, I discussed possibly charging him rent in order for him to get his full benefit.

In October, I wrote a letter to the Social Security Administration asking them to reconsider the reduction in his benefit.  We informed them that he was using the money to purchase his own food, which amounted to about $200 per month.  We also were going to start charging him rent of $300 per month.  Shortly after sending the letter, I received a letter from Social Security saying they wanted to review his file and eligibility.

That appointment was scheduled for November 7th.  I brought all of the documents that were requested and went to the meeting.  The meeting itself went fairly well.  I explained the situation of how we needed our son to begin contributing to the household expenses.  The woman I met with ended the meeting by telling me that our son would begin receiving his full benefit on December 1st.

Grumman LLV photographed in USA.
Grumman LLV photographed in USA. (Photo credit: Wikipedia)
A week or so ago, I received one of the regular communications that we get from Social Security regarding my son's benefit.  That letter said that their would be no change in his benefit amount.  I called Social Security and was told that there would be no change for December, but January 1st would be the full amount.  This was no problem as I was originally told it would take three months to make the change.

This brings me to today and my two encounters.  I was leaving the house to go to my pizza delivery gig when I saw the mail truck at our mailboxes.  I opened our mailbox and there was a card saying there was a certified letter for my son that they were unable to deliver because we weren't home.  Fortunately, the truck was still in the parking lot so I approached the mailman.

I asked him what time the post office closed so that I could go pick up the certified letter.  He replied that he had it right there in the truck.  He didn't try to deliver it to our house because our outside light was on, and he assumed we weren't home.  Well, you know the old saying about when you ASSume something.  No wonder the post office is losing money.
Seal of the United States Social Security Admi...
Seal of the United States Social Security Administration. It appears on Social Security cards. (Photo credit: Wikipedia)

I signed for the letter and went inside.  It was a new letter from Social Security.  At the top was written "Second and Final Notice."  It also went on to say that they needed to see me to discuss my son's case and that if they didn't see or hear from me before November 30th, that they might stop paying my son's benefit.  Needless to say, my first thought was, "WTF?"

I can only hope that the letter from Social Security is a clerical error that can be cleared up with a phone call.  The letter was requesting the exact the same information that I had taken with me to the last meeting.  I really can't afford to take another day off to try to clear this up when I already had a meeting with them.

The thing that really steams me is the postman.  Had he not still been in the parking lot of our townhouse complex, I would not have gotten the letter today.  If I hadn't seen the truck, I most likely would not have gone out to get the mail. I am not sure that I would have been able to get to the post office tomorrow to get the letter since I have to work early tomorrow.  I know that I would not have been able to pick it up during the regular week.  His assumption, and really his laziness in not doing his job properly, could have been disastrous for us.


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Saturday, June 26, 2010

Post Office Pains

The United States Postal Service Contract Post...Image via Wikipedia
A few weeks ago, I failed to respond in time to my book club selection of the month.  Consequently, I received an order that I did not want.  I contacted the book club, and asked them if I could return them since they were not open.  They told me that I could return the books in the unopened package and pay the return postage using the book rate.  That was the first time I ever had any club, record or book, ask me to pay for return postage, but a few bucks for postage beats paying $30 for books I did not want.

Last Saturday, I took the package to a nearby post office.  I told the clerk that I wanted to return them and offered to pay the return postage.  Since I had not opened the package, he said that I did not have to pay the return postage.  I offered one more time to pay, saying that the book club had said I needed to pay the return postage.  He again said no and that they would bill the company for the return postage.  Needless to say, the package showed up at my house a few days later marked "Customer must pay return postage."

So this morning I headed up to the post office closest to my house.  I walked up to the window, handed the clerk the package, told her what happened, and told her I wanted to pay for book rate postage to return the package.  The conversation then went something like this:

Postal Clerk: Did you open the package?

Me-No.

Postal Clerk-You do not have to pay for return postage.

Again, I showed her where the box was marked "Customer must pay return postage." I then told her, "Just let me pay the postage.  I do not want the package to come back a third time."  Finally, she weighed the package, took my $3, and applied the postage to the package.  With this type of efficiency, it is no wonder the postal service is losing money hand over fist. 
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